How it
works
  • Collecting Information: TrueService collects information from each contact center interaction. (Audios and Metadata).
  • Speech to Text: Audio is processed by speech recognition models and all acquired metadata is stored.
  • Identifying Patterns: Sensitive information is removed and conversational patterns are identified.
  • Text Mining: Information analysis based on Big Data and text mining processes supported by artificial intelligence models.
  • Results: True Service allows you to navigate relevant reports on interactive dashboards.
Big
Data
Artificial
Intelligence
Speech
Analytics
Interactive
Dashboard
Benefits
  • Identify statistics and key indicators in your calls.
  • Measure the performance of your agents during the call with indicators such as customer and agent participation, clarity of the call, compliance with the script and sentiment analysis. Avoid future claims and problems with normative compliance. in sales and marketing
  • Quality assurance of service given to customers through your Contact Center.
  • Identify patterns in interactions through text and data mining processes that allow you to make better decisions in your business.
  • Identify patterns in conversations and discover opportunities to improve your operations, sales, and client relationships.
  • Reduce the rate of client dissatisfaction and identify causes.
  • Understand the mood of your customers in each contact center interaction.

Call
Analytics

Agent and
Customer Anlytics

Text and
Data Mining