- Collecting Information: TrueService collects information from each contact center interaction. (Audios and Metadata).
- Speech to Text: Audio is processed by speech recognition models and all acquired metadata is stored.
- Identifying Patterns: Sensitive information is removed and conversational patterns are identified.
- Text Mining: Information analysis based on Big Data and text mining processes supported by artificial intelligence models.
- Results: True Service allows you to navigate relevant reports on interactive dashboards.